Cosmos online Help

Do you have any questions about using the Cosmos infrastructure? Some of these questions might already be answered in the FAQ or the Cosmos Online Manuals. If your question is not found there, you can always contact one of the support teams from the portal.

If you want to know more about what services are available within Cosmos, check our overview of services.
I have a question about, or a problem with: Please try the following:
   
  • the Cosmos Portal in general

Contact the SITU Service Desk and select Mission/Project Incident.
   
  • SCI computing facilities
 Contact the SITU Service Desk and select SciOps Services at ESAC or SciOps Services at ESTEC as mission/project.
   
  • mission/project specific issue/question

Go to the "Contacts" page of the mission on the Cosmos portal site or if you can login use the project/mission helpdesk.

If above information is not available for the mission you seek support, please contact the SITU Service Desk and select the mission/project.

 

If, after trying the above suggestions, you still cannot resolve your issue, please visit one of the Computer Support Teams mentioned above and raise a ticket in their Helpdesk System. The engineers that develop & maintain this website should be able to redirect your query to the correct person or service.